We have a tax exemption approval process that takes around 24 hours to process. You are welcome to make a purchase during this waiting period, but tax will still be applied until your approval comes through. You can request reimbursement for this by filling out and returning an application for reimbursement with the state. 

We do not offer any refunds. Unopened stocked merchandise can be exchanged within 10 days of the purchase date for another product or store credit. A 25% restocking fee applied to the store credit. 

Special Orders require a 50% deposit These are nonrefundable. 

80 sqft 3” deep 

It'll fill about as much as a pick up bed.

No, you may call to verify in stock on some of our products, but we try our best to have things available at all times.

Yes, for materials over ½ ton.

It comes from all over the place. Some of these areas include: Mexico, Canada, Texas, Arizona, a lot of the browns and blue stones are from the Oklahoma/Arkansas area.

Yes, 10% with a valid Military ID. This does not include delivery costs.

Absolutely!

There is no minimum quantities for hand loading, but there is a ½ ton minimum for us to load you and deliver.

If the customer is paying with a check, the driver will need to take a photo of their ID. If the customer is not comfortable having a photo taken of their ID, they can bring it by the store to be scanned, they can email us a copy, or they can choose to pay another way.

If paying with a credit card over the phone, we may still ask for a photo of the card and/or ID to match name on card.

We require clearance for flatbed deliveries – 9ft wide and 10ft high. It is not a normal small forklift that you’ll see at our stores.

Yes, 30 minutes free placement time on every flatbed delivery, over 30 minutes there are charges ($2.10 per minute or $126.00 per hour). Moffit (forklift) tops out at 3 tons.

You should receive an email confirming the delivery time within 24 hours. Dump truck delivery time frames are roughly 2–3-hour ranges per load (unless over the 35 miles), but your load can show up anywhere within that range.

Drivers will always try to reach out when they head your way for delivery with a call or text, please keep your phone close on day of delivery or let us know an alternate contact.

Flatbed delivery time frames are larger, either 8am-2pm or 10am-5pm, and again your delivery can show up any time within that range.

We use google maps. We will always use the shortest mileage route shown

Small dump truck limitations – 12 tons rock/soil, 14 yards compost/mulch.

Large dump truck limitations – 20 tons rock, 18-20 tons/yards soil, 20 yards compost/mulch.

Yes, we do them, but it requires a special quote that takes 24-48 hours to get. End dumps/belly dumps may be a per ton delivery rate, meaning that price will adjust slightly with the final weight of the load.

Best uses for a belly dump is when they need a full-size semi load spread OR they have a overhanging branches/power lines/etc. that we need to avoid.

We do deliver pottery, but cannot place it, it will remain on pallet strapped/wrapped/banded.

We do offer same day delivery when available!

We cannot dump anywhere on public property/other people’s private property without written permission, this includes the streets/roads.

When delivery distance is above 35 miles, we charge by the mile, $5.80 per miles over 35.

If your address is a new build or does not have an exact address, coordinates are the best way to get our driver to the right spot, customer can even text a “pin” to our Dispatch team with their name/order number if able.

Spreading while dumping is an option, but it needs to be mentioned when order is set up so we can provide the correct truck to do that – may not be an option on a same day delivery.

This can be caused by weather , but the clods should easily break apart in your hand or be light tilling.

Because it’s natural stone there will naturally be color differences as its harvested from different areas of the quarry.

Weather will factor into the weight of the soil products. When there is more moisture the soils will weigh more causing the price/weight to vary slightly. 

Sometimes they arrive from the quarries this way due to the nature of how they’re “harvested” and can easily be cleaned with a good rinse.

Due to over watering an existing soil will settle all of the heavier particles and the smaller ones float on top. When the fine material drys it will harden due to the small particles interlocking on top.

We are careful to not add any ingredients to our mixes that will include weed seeds, but contamination can happen due to winds and materials blowing into the soil. There is no way for us to completely eliminate the possibility of weeds growing without totally leaching the soil of nutrients and making the soil sterile and unable to grow anything. 

You need bigger rocks that wont be carried away. We recommend 1 ½inch at minimum for areas prone to washout, or larger depending on the amount of waterflow.

Small dump truck Clearance needed – 9ft wide and up to 13.5ft high, need 20ft height clearance to raise bed to dump.

Large Dump truck Clearance needed – 9ft wide and up to 13.5ft high, no sharp turns through neighborhoods or gates, need 43ft height clearance to dump.

We leave it up to the driver’s discretion on where exactly they can dump. We do not want to leave ruts in yards, break sprinklers, or crack concrete. Dump trucks must be on flat ground to dump, angled/sloped driveways can cause issues.

Temperatures below 20 degrees may mean that we cannot deliver bulk materials due to them freezing in the truck bed. If it is too wet it can be difficult. It can stick in the trucks and contaminate other orders, etc. We will call you to let you know.